F.A.Q.

Q: I live in the USA / Canada / Europe / Australia.  Do you ship here?
A: Yes, except United Kingdom.

Q: Are there any countries to which you don’t ship?
A: United Kingdom.

Q: How long will it take my order to arrive?
A: Transit time for most international shipments is 1-2 weeks—up to 1 week to arrive in your country, and up to 1 additional week for delivery after customs clearance.  These times can vary widely, though, depending on your country’s import clearance process.
Remember—For any order valued at $150.00 USD or more, we offer FREE shipment tracking.

Q: If my shipment is lost or seized, will I receive a replacement or refund?
A: Yes!  If your tracked shipment does not arrive within 60 days after payment, we will promptly re-ship your order in full, or, if you prefer, we will refund the full cost of the products that you ordered.

Q: What if my order is damaged in transit?
A: No worries—just send us pictures of the damage.  We’ll gladly re-ship the affected products, or, if you prefer, we’ll issue a pro-rated refund of the purchase price.

Q: What is the difference between “powder” and “crystal” DNP?
A: “Powder” DNP is the pure form of DNP, or 2,4-dinitrophenol.  “Crystal” DNP is the same compound, combined with sodium to make crystals that are less acidic than pure 2,4-dinitrophenol.  In biological systems, the two forms are rapidly interconverted and thus have identical effects.
The crystal form may better suited to long-term storage, since it is somewhat less susceptible to heat, arid conditions, and/or shock.



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